cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
martinav
Community Champion
Community Champion

Server errors today. I need to know why.

Many users are seeing this today.  Random places at random times.  Previously working apps.  While the error is showing, there is not an obvious issue in the data.  However, I cant be 100% sure.  Please advise!!

 

All connectors show "connected" and look happy.

 

"An error occurred on the server. Server Response: Not a valid connector Error response."

 

image.png

 

One example:

Session ID: 182e3e78-8e7e-46ef-93c6-41cc608558db
PowerApps 3.19111.27

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
martinav
Community Champion
Community Champion

I waited... issues went away.  No rationale... as usual.

View solution in original post

17 REPLIES 17
v-monli-msft
Community Support
Community Support

Hi @martinav ,

 

Please raise a support ticket here:

https://powerapps.microsoft.com/en-us/support/pro/ticket/

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@v-monli-msft ,

 

Thanks for the suggestion.

 

I do not get good answers from support in these kinds of errors.  They make me retry things until the error stops without really doing anything, and then offer no reason why it stops, or it does not stop.  But, it just happens again later.  In fact, I had VERY bad advice with connectors once, and I spent 3 days "fixing" them.  (Eliminating "duplicates").  That caused more problems I never had, and I still have as a result.  Thus, I'm not too confident at this point with raising tickets for random errors like this.

 

I was hoping to see if others are having these issues.  It has definitely happened before where there are problems I have no control of.  If others are having issues, then the best I can do is just wait it out anyway.  No sense in messing with my code.  Its no me.

Hi @martinav ,

 

I am also having Connector issues on my PowerApps today...

I am asuming it is to do with the below Service Health Incident in the 365 Admin Portal??

 

Office 365 Portal/SharePoint Online - "Can't run Client Side Object Model (CSOM) and Application Programming Interface (API) scripts"

 

I would also agree with you about the potential folly of logging tickets with the helpdesk...

 

I had an issue the other day with Users suddenly not being able to access SPO, and as I was out all day, I referred the problem to the helpdesk. They spent the entire day going back and forth, adding/removing users, putting users in and out of groups over and over again, and referring to "technical teams" before coming back and trying exactly the same actions for a 5th or 6th time. Even though they couldn't find the problem after 8 hours, their suggested workaround was to give all the users Full Control permissions as they still couldn't diagnose or fix the issue!

Once I got home and had a chance to take a look, it took me 15 minutes to diagnose and fix - the custom Permission Level I had created had somehow corrupted overnight. I told the support desk what the problem was and how I solved it, and they suddenly went very quiet...

 

I figure I should invoice Microsoft instead of the other way around!

 

James.

I started facing the same annoying error a day ago!

  • Using Sharepoint Lists
  • Occurs with different Sharepoint lists, any time
  • Tried to remove connector and add again, tired to clean cache, disable experimental settings - nothing helps...

image.png

@james_hathaway ,

 

I ended up creating a ticket anyway.  They made the mistake of suggesting I delete a connector, and recreate it.  I was polite, but was emphatic about how doing that is detrimental to failure of ALL of your flows.  The time I, against my better judgement, followed their advice to delete "duplicate" connectors, it took me 3 days to recover.  I still have had lingering issues with failed SP actions that fail for no apparent reason, except the fact that I messed with the connectors.  It is VERY bad advice to delete connections.  Of course, after doing all of that effort, it was not a day that the system itself created another duplicate SP connection.  It happens.  

 

Anywho...  I sent support a fiddler trace, and I fully expect that they will call me back (which they do), ask me to "try it again", and when it does not error again, say all is good and if I have any more questions... then close the case.  When all along, the only solution is really just to sit it out and wait for them to fix whatever back-end issue there is.  Dont expect a reason.  But, do expect it will happen again, or something like it.

 

My history had been about one issue like this a month.  To the credit of MS, these issues have become fewer.  Perhaps one every other month now.  It generally takes 2-3 days for the issues to go away.  

 

I'm actually logging issues automatically by using a flow to record the status screens for both PA and Flow.  Its kind of buggy, but it is making me a history of issues in SP I can go back and refer too.  This post shows a way of stripping the data from the status web pages.  I then create a SP record from the data.  

 

https://powerusers.microsoft.com/t5/Building-Power-Apps-Formerly/Getting-PowerApps-Status-info-in-yo...

 

 

 

 

@aurelijusm ,

 

Yea, you are just going to have to wait this one out.  Its not anything you have done wrong.  Also read the post I left just after yours.  Be VERY careful deleting connectors.  All usage  does not all gracefully pickup the new connector when you add it back.  This can cause serious issues with your Flows.  They may fail after doing that, and its very cumbersome to fix.  

@martinav ,

 

I've just noticed that all 20 flows are not working now, as you said...christ...I hope I wont spend hours to fixing the connection now.

I am wondering why it is not possible to get any reason for the issues like this? In the end it is preventing users to use the app and you can actually, as example, miss some some data since it wont be saving or whatsoever - it is kind of major issue...

@aurelijusm ,

 

A couple things you can do...

 

Go to the failed actions (generally SP and Office365 ones are notorious) and see if there are multiple connectors.  Pick another one.  See if it goes.  If not, I have had to do a "save-as" on the flow, then go to each powerapp, and delete the old flow name, and re-add the new flow name, and fix all of the references to it in your powerapp statements.  A pain in the ASS but it generally works.

 

image.png

 

I really dont know why these screw up like this when you delete/re-create a connection.  Especially since MS support tell you to do that all the time too.  Its a major issue.  I have like 80 flows.  

amonzon
Frequent Visitor

I'm having the same error, with sharepoint list. I don't know why? We have no changes anything in our apps.

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!   This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions in the Forums to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Community MembersNumber of SolutionsSuper UsersNumber of Solutions @anandm08  23 @WarrenBelz  31 @DBO_DV  10 @Amik  19 AmínAA 6 @mmbr1606  12 @rzuber  4 @happyume  7 @Giraldoj  3@ANB 6 (tie)   @SpongYe  6 (tie)     Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Community MembersSolutionsSuper UsersSolutions @anandm08  10@WarrenBelz 25 @DBO_DV  6@mmbr1606 14 @AmínAA 4 @Amik  12 @royg  3 @ANB  10 @AllanDeCastro  2 @SunilPashikanti  5 @Michaelfp  2 @FLMike  5 @eduardo_izzo  2   Meekou 2   @rzuber  2   @Velegandla  2     @PowerPlatform-P  2   @Micaiah  2     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Week 3:Community MembersSolutionsSuper UsersSolutionsPower Apps anandm0861WarrenBelz86DBO_DV25Amik66Michaelfp13mmbr160647Giraldoj13FLMike31AmínAA13SpongYe27     Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Week 4:Community MembersSolutionsSuper UsersSolutionsPower Apps DBO-DV21WarranBelz26Giraldoj7mmbr160618Muzammmil_0695067Amik14samfawzi_acml6FLMike12tzuber6ANB8   SunilPashikanti8

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Users online (1,449)