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avmaxdan
Regular Visitor

Support for Powerapps (MindTree) is failing badly

Hi,

 

It's great to have some support for PowerApps, however, despite being UK-based, I'm always directed to an Indian call-center called MindTree where the staff are friendly and helpful, nevertherless, their effectiveness in providing support is very low due to their language difficulties.  For example, a ticket about access and subscriptions was passed from Des Moines to Mindtree with an email trail, the Mindtree operator phoned back and asked  me to describe the issue.  First of all I wanted to know if the MindTree operator had seen the previous email trail, I asked if they had, however, they were unable to intepret my question as anything other than a request to carry-on the support ticket by email.  Despite repeating the question several times and walking them through it slowly they just could not understand this simple question.  I really can't afford to lose hours of my day like this.  This is an ongoing issue for over 6-months (many, many similar experiences with MindTree) and it is incredibly frustrating when I can't even communicate the issue or it takes far longer than it should.  MS really need to look at this and soon .. it's below sub-standard support, in fact its so bad - I just cant find the words to describe it.  Does anyone have alternative MS support source contact details?

4 REPLIES 4

thanks.  I'll see if I can track this down. 

 

jagrac
New Member

Hello My name is James With Power Apps Premium support in the United States. Do you have a Case Number I can use to assist?

Anonymous
Not applicable

hi @avmaxdan thank you for posting this. can you please follow up with @jagrac in US Support for further assistance? 

 

Thank you. 

 

@Anonymous

I've had the same experience with "microsoft" support and always thought it was terrible. Only recently did I realize most of it is outsourced. I searched through all my previous tickets and not ONE mindtree "assisted" ticket was ever resolved. They will send you Microsoft documentation that has nothing to do with the issue and any issues you see they will say it's "by design" to get you to close the case.

 

There is a thread in powerBi forum with users complaining about the same issue:

https://community.fabric.microsoft.com/t5/Service/Anyone-else-have-problems-working-with-Microsoft-s...

  

I guarantee you there are a lot more disgruntled customers who don't realize that is mindtree providing the support. Question is, how do you prevent your tickets from going to them? They are really making Microsoft look bad,

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