cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 
Reply
PhilD
Kudo Kingpin
Kudo Kingpin

Unknown error persists indefinitely after dropped connection is restored

I have a mobile app used by a team to receive tasks from a dispatcher on iPhone 7 devices. If the cellular/wifi connection is interrupted during any data operation, once the connection is restored, every subsequent attempt to do any operation (i.e. refresh) results in the helpful "An unknown error occurred" message. There is nothing the user can do to correct this once in this state except to close the app and reopen it. This state is permanent and the app is broken until closed and reopened.

 

If the connection is lost while the app is idle (not performing a refresh or other data operation) the interrupted connection does not put the app into this state... only if the connection is lost during a data operation. This can be easily repeated on a variety of apps by hitting refresh and then turning on airplane mode before the refresh completes.

 

With an auto refresh occurring and team members moving about a large building with varying degrees of connectivity, this happens frequently enough to be extremely disruptive and problematic. I understand that the data operation cannot complete if the connection is interrupted but the expectation is that once the connection is available again, the app would resume behaving normally. I also already have my data operations checking for connectivity before executing so this is occurring when the connection is lost during an operation (like a patch, refresh, etc.).

 

Tested and reproduced on iPhone 7 and Android Pixel devices using multiple apps.

 

Can anyone help... Is there anything that can be done to allow an app to gracefully restore connectivity if lost in this way?

1 ACCEPTED SOLUTION

Accepted Solutions

I can confirm that the fix is effective on our fleet of iPhone 7 devices. We now see the "No Internet" and "Reconnected" messages at the bottom of the screen and the app no longer freezes up when connection is restored.

 

Thanks!

View solution in original post

10 REPLIES 10

Hi @PhilD,

 

I work in the Product Group, and we are looking into why you may be experiencing these issues. Could you please provide us with a session Id (on the home page of the app, click on the 3 horizontal lines to pull up the left panel > click on "Session details") for when this scenario occurs? This will allow us to take a look at the telemetry to see what may be going on.

 

Thanks,

Amy

PhilD
Kudo Kingpin
Kudo Kingpin

Thank you. Here is the session ID from the mobile app after this occurred. I had to close the app to get back to the page to get the session ID so I hope this is what you need. I appreciate your help.

Session ID: 00d74e63-fc1a-4569-b2c3-a23947ecadce

Hi Phil,

Hi,

 

Apologies for the delay in response and the difficulties you've been experiencing. We have identified the root cause of this issue and will roll out a fix for it as soon as possible. I will update you as soon as I know exactly when this fix will be out (update will likely come out late tomorrow morning or early afternoon). Again, I apologize for the inconvenience you've experienced, and we are working quickly to fix this.

 

Thanks,

Amy

This is fantastic news, thanks!

Any update on this situation? We can't really move forward with larger-scale testing until this is resolved somehow.

Thanks for your help.

Hi Phil,

We are working hard to deploy the fix out to all mobile platforms. I will update when the fix is out. Thank you for your patience! 

Okay, thank you for the update!

This should be completely rolled out in Android now. However, it is not rolled out in iOS yet.

Hi.

 

Is the expectation that this is fixed in iOS as well now? I haven't heard any updates after the Android related update your provided.

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members, Ā  We'dĀ like to let you knowĀ of an upcoming change to the community platform:Ā startingĀ July 16th, the platform will transition to aĀ READ ONLYĀ mode untilĀ July 22nd. Ā  During this period, members will not be able to Kudo, Comment, or Reply to any posts. Ā  OnĀ July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities. Ā  What to Expect in the New Community: A more unified experience where all products, includingĀ Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community BlogsĀ that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce theĀ SummerĀ ofĀ SolutionsĀ Challenge! Ā  This challenge is kicking off on Monday, June 17th and will run for (4) weeks.Ā  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions in the Forums to as many questions as you can. Answers can be provided in all the communities.Ā  Ā  Entry Period:Ā This Challenge will consist of four weekly Entry Periods as follows (each an ā€œEntry Periodā€) Ā  - 12:00 a.m. PT on June 17, 2024 ā€“ 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 ā€“ 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 ā€“ 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 ā€“ 11:59 p.m. PT on July 14, 2024 Ā  Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.Ā  You must enter into each weekly Entry Period separately. Ā  How to Enter: WeĀ inviteĀ you toĀ participateĀ in a quest toĀ provideĀ "Accepted Solutions"Ā to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an ā€œAccepted Solutionā€ in the Forums in all of the communities and there are no limits to the number of ā€œAccepted Solutionsā€ that a member can provide for entries in this challenge, but each entry must be substantially unique and different.Ā  Ā  Winner Selection and Prizes:Ā At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing.Ā We will post each week in the News & Announcements the top 10 Solution providers.Ā Ā At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.Ā  Then we willĀ randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.Ā Ā A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.Ā  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.Ā  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners. Ā  Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next yearā€™s event. Ā  ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE** Ā  Week 1 Results:Ā Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Community MembersNumber of SolutionsSuper UsersNumber of Solutions @anandm08Ā  23 @WarrenBelzĀ  31 @DBO_DVĀ  10 @AmikĀ  19 AmĆ­nAA 6 @mmbr1606Ā  12 @rzuberĀ  4 @happyumeĀ  7 @GiraldojĀ  3@ANBĀ 6 (tie)Ā Ā  @SpongYeĀ  6 (tie) Ā  Ā  Week 2 Results:Ā Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Community MembersSolutionsSuper UsersSolutions @anandm08Ā  10@WarrenBelzĀ 25 @DBO_DVĀ  6@mmbr1606Ā 14 @AmĆ­nAA 4 @AmikĀ  12 @roygĀ  3 @ANBĀ  10 @AllanDeCastroĀ  2 @SunilPashikantiĀ  5 @MichaelfpĀ  2 @FLMikeĀ  5 @eduardo_izzoĀ  2Ā Ā  Meekou 2Ā Ā  @rzuberĀ  2Ā Ā  @VelegandlaĀ  2Ā Ā  Ā  @PowerPlatform-PĀ  2Ā Ā  @MicaiahĀ  2Ā Ā  Ā  Week 3 Results:Ā Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Ā  Week 3:Community MembersSolutionsSuper UsersSolutionsPower AppsĀ anandm0861WarrenBelz86DBO_DV25Amik66Michaelfp13mmbr160647Giraldoj13FLMike31AmĆ­nAA13SpongYe27 Ā  Ā  Week 4 Results:Ā Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Ā  Week 4:Community MembersSolutionsSuper UsersSolutionsPower AppsĀ DBO-DV21WarranBelz26Giraldoj7mmbr160618Muzammmil_0695067Amik14samfawzi_acml6FLMike12tzuber6ANB8Ā Ā Ā SunilPashikanti8

Check Out | 2024 Release Wave 2Ā Plans forĀ Microsoft Dynamics 365Ā andĀ Microsoft Power Platform

On July 16, 2024, we published theĀ 2024 release wave 2Ā plans forĀ Microsoft Dynamics 365Ā andĀ Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.Ā  Ā  The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals.Ā Watch a summary of the release highlights.Ā  Ā  Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities. Ā  Ā 

Updates to Transitions in the Power Platform Communities

We'reĀ embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.Ā Ā We started this journey with transitioning Copilot Studio forums and blogs inĀ June. The move marksĀ the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving overĀ this summer. Ā  Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you inĀ mind. Let'sĀ connect, learn, and grow together. Ā  Here's to new beginnings and endless possibilities! Ā  If you have any questions, observations or concerns throughout this process please go toĀ https://aka.ms/PPCommSupport. Ā  To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums:Ā Copilot Studio,Ā Power Apps,Ā Power Automate,Ā Power Pages

Users online (1,752)