I uninstalled my on-prem gateway and now i am trying to reinstall it. However I get a message that the install failed b/c I am trying to reinstall a version that is already installed. What else do I need to check and/or remove in order to reintall the gateway. below are details from installation log:
[F75C:2210][2019-08-02T09:10:43]i001: Burn v3.11.1.2318, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\######\AppData\Local\Temp\{A5699224-4BF0-4AB9-92B6-9005E739BD53}\.cr\GatewayInstall.exe
[F75C:2210][2019-08-02T09:10:43]i000: Initializing string variable 'InstallationTelemetryEnabled' to value 'true'
[F75C:2210][2019-08-02T09:10:43]i000: Initializing string variable 'ServiceEnvironment' to value 'prod'
[F75C:2210][2019-08-02T09:10:43]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]On-premises data gateway'
[F75C:2210][2019-08-02T09:10:43]i000: Initializing string variable 'ProcessName' to value 'EnterpriseGatewayConfigurator'
[F75C:2210][2019-08-02T09:10:43]i000: Initializing numeric variable 'PerMachineInstallation' to value '1'
[F75C:2210][2019-08-02T09:10:43]i009: Command Line: '-burn.clean.room=C:\Users\######\Downloads\GatewayInstall.exe -burn.filehandle.attached=636 -burn.filehandle.self=644'
[F75C:2210][2019-08-02T09:10:43]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\######\Downloads\GatewayInstall.exe'
[F75C:2210][2019-08-02T09:10:43]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\######\Downloads\'
[F75C:2210][2019-08-02T09:10:44]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\######\AppData\Local\Temp\On-premises_data_gateway_20190802091044.log'
[F75C:2210][2019-08-02T09:10:44]w055: Could not load or read state file: C:\ProgramData\Package Cache\{89753a40-6b7f-4c37-a132-41bf3512b077}\\state.rsm, error: 0x80070003.
[F75C:2210][2019-08-02T09:10:44]i000: Setting string variable 'WixBundleName' to value 'On-premises data gateway'
[F75C:2210][2019-08-02T09:10:44]i000: Setting string variable 'WixBundleManufacturer' to value 'Microsoft Corporation'
[F75C:2210][2019-08-02T09:10:44]i000: Loading managed bootstrapper application.
[F75C:2210][2019-08-02T09:10:45]i000: Creating BA thread to run asynchronously.
[F75C:10568][2019-08-02T09:10:45]i000: Setting string variable 'ServiceEnvironment' to value 'prod'
[F75C:10568][2019-08-02T09:10:45]i000: ServiceEnvironment set to prod
[F75C:10568][2019-08-02T09:10:46]i000: launching the on-premises data gateway installation
[F75C:10568][2019-08-02T09:10:46]i000: creating UI
[F75C:2210][2019-08-02T09:10:46]i100: Detect begin, 3 packages
[F75C:2210][2019-08-02T09:10:46]i000: Product or related product not found: {D430A057-BAED-421C-A12C-C4EFF28670C6}
[F75C:2210][2019-08-02T09:10:46]i000: Setting version variable 'GatewayComponentsVersion' to value '0.0.0.0'
[F75C:2210][2019-08-02T09:10:46]i000: Setting string variable 'NETFRAMEWORK45' to value '461308'
[F75C:2210][2019-08-02T09:10:46]i052: Condition 'NETFRAMEWORK45 >= 393295' evaluates to true.
[F75C:2210][2019-08-02T09:10:46]i101: Detected package: NetFx46Web, state: Present, cached: None
[F75C:2210][2019-08-02T09:10:46]i101: Detected package: GraphDataSetComponents.msi, state: Absent, cached: None
[F75C:2210][2019-08-02T09:10:46]i101: Detected package: DataMovement.GatewayComponents.msi, state: Absent, cached: None
[F75C:2210][2019-08-02T09:10:46]i199: Detect complete, result: 0x0
[F75C:1576C][2019-08-02T09:10:50]i000: Canceled = False
ErrorMessage = You are trying to reinstall a version already installed on the machine. If you would like to proceed, please uninstall the current version and reinitiate the install.
HasBattery = True
HasWifiCard = True
IsArchitectureSupported = True
IsSleepEnabled = False
IsUnsupportedOS = False
NotAdmin = False
RelevantErrorLog = null
Result = -1
SuccessfulAction = False
SuccessfulInstall = False
SuccessfulUpdate = False
UnsuccessfulAction = True
[F75C:2210][2019-08-02T09:10:50]i500: Shutting down, exit code: 0x0
[F75C:2210][2019-08-02T09:10:50]i410: Variable: GatewayComponentsVersion = 0.0.0.0
[F75C:2210][2019-08-02T09:10:50]i410: Variable: InstallationTelemetryEnabled = true
[F75C:2210][2019-08-02T09:10:50]i410: Variable: InstallFolder = C:\Program Files\On-premises data gateway
[F75C:2210][2019-08-02T09:10:50]i410: Variable: NETFRAMEWORK45 = 461308
[F75C:2210][2019-08-02T09:10:50]i410: Variable: PerMachineInstallation = 1
[F75C:2210][2019-08-02T09:10:50]i410: Variable: ProcessName = EnterpriseGatewayConfigurator
[F75C:2210][2019-08-02T09:10:50]i410: Variable: ProgramFiles64Folder = C:\Program Files\
[F75C:2210][2019-08-02T09:10:50]i410: Variable: ServiceEnvironment = prod
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleAction = 5
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleElevated = 0
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleInstalled = 1
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleLog = C:\Users\######\AppData\Local\Temp\On-premises_data_gateway_20190802091044.log
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleManufacturer = Microsoft Corporation
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleName = On-premises data gateway
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleOriginalSource = C:\Users\######\Downloads\GatewayInstall.exe
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleOriginalSourceFolder = C:\Users\######\Downloads\
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleProviderKey = {89753a40-6b7f-4c37-a132-41bf3512b077}
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleSourceProcessFolder = C:\Users\######\Downloads\
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleSourceProcessPath = C:\Users\######\Downloads\GatewayInstall.exe
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleTag =
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleUILevel = 4
[F75C:2210][2019-08-02T09:10:50]i410: Variable: WixBundleVersion = 3000.7.149.0
[F75C:2210][2019-08-02T09:10:50]i007: Exit code: 0x0, restarting: No
Hi @jgadson ,
Did you make sure that you have deleted the on-premises gateway following:
https://docs.microsoft.com/en-us/data-integration/gateway/service-gateway-manage
When you remove or delete a gateway cluster, the gateway is not uninstalled from the gateway machine. You'll have to manually uninstall it from each gateway machine in the cluster.
Regards,
Mona
Hi @jgadson
In theory, uninstalling the previous version should enable you to reinstall the on-premises gateway.
I suspect the uninstaller might not have worked correctly in terms of deleting everything that it should have deleted.
In the absence of anyone else coming up with a specific fix, I would try running a third party uninstaller/registry cleaning utility to see if that fixes the problem (like the one from Glary below).
https://www.glarysoft.com/absolute-uninstaller/
Good luck!
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