Root cause analysis (RCA) allows you to find hidden connections in your data to help you understand why some cases take longer to complete than others.
By using Power Automate, not only will you be able to ensure your RCA is automated, but you’ll also be able to include all data to let the RCA choose which attribute influences the metric and which doesn't. If you want to explore why some cases have gone one way or the other, it's easy to analyze this with RCA using a custom metric returning string values.
Want to learn more? Click the link below to visit Microsoft Learn to discover how you can automate your route cause analysis today.
https://aka.ms/powershorts/learn/rootcause
watch?v=pA_Yb-FXTs4
