Approval Flow request email being sent again hours later

[richardB1]

I have an Approval Flow being used for site provisioning in SharePoint.

On Friday 8th I received an approval notification as normal. I approved it and the site was created.

However, about 8 hours later, the same approval request notification arrived into my inbox, twice in the space of a minute.

Checking the trigger - the SharePoint list had not been touched since the initial request.

What could have caused the duplicate request emails?

[v-zhos-msft]

Hi @richardB1 ,

Could you please share a screenshot of your flow's configuration?

What's the trigger of this flow?

Please check the other flows, perhaps the actions in other flow will affect this flow.

Best Regards,

Community Support Team _ Zhongys

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[richardB1]

The flow history shows it never triggered again. It was triggered in the morning when the Approval Request email was sent. That approval request email arrived as expected.

Then 2 duplicate approval request emails arrived about 8 hours later, but the Flow history shows no runs.

[v-zhos-msft]

Hi @richardB1 ,

That is strange for your issue.

Please make sure the request emails are same from one approval flow.

Are there other approval flows?

Sorry, I can't reproduce your issue on my side.

Could you please share a screenshot of your flow's configuration?

Best Regards,

Community Support Team _ Zhongys

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

[aelkaradisi]

Similar repeat approval is being sent with my flow. In my case, an approval is requested of two people which they get through their email, and once they approve, they get a repeat approval request via email minutes later. The repeat emails are timestamped differently, the repeat is being sent within 10 minutes of pressing Approve on the first request. There is only one approval request for these two emails in the flow.  It is the bottom-most approval in the screen cap below. ... actually forum is not letting images from Imgur so no screen cap.

Did you figure out what the problem was?

Overview of this flow is: ... 

A staff member fills out a Power-App form which is sent to accounting for approval, after which it updates the status and sends an approval request to the two senior leaders, and after approved it writes the info to a Word template and emails the word doc as an approval record.

Thanks for the help

[Anonymous]

Is there a solution to this? I have the same problem.

[pc10]

I am experiencing a similar issue above. An approver receives the aproval request via Teams and Outlook to approve and then as soon as they hit approve, they immediately receive another Outlook email (no duplicate Teams request) to approve the same request. Nobody is updating the trigger field (from a SharePoint List) that triggers the approval request and this is a new issue, it just started occurring this week, prior to this, the approver was just getting one email and Teams message. I know this is an old thread, still wondering if anyone can offer any assistance here. Thanks so much.