Approval flow - not accepting users choice of Approver

[AngelinaSpring]

Hi - hope you can help.

I have an approval flow set up for holiday requests.

In testing, the sequence has been as follows:

• Item added to list (i.e. details of a holiday request)
• approval email sent to specific user's email address
• when approved/rejected, person requesting receives an email, the list item is updated

This all works fine.

However, depending on who's available, I'd like to allow a member of staff to choose who the approval request is sent to.

I added a list column 'Approval by?' (type: person/group) so they could select the approver.

Then I set up the approval email to go to 'Approval by? email' using the dynamic content tool.

However, when I run the flow, I now get an error message:

BadRequest. The request failed. Response content: '{"status":400,"message":"One or more recipients are invalid.\r\nclientRequestId: 1775cb98-acfb-431a-852a-11c2cac53a3a","source":"office365connectionprovider-northeurope.db3-ase-001.p.azurewebsites.net"}'.

Is there anything I can do to make this work?

Thanks

[v-monli-msft]

Hi @AngelinaSpring,

I can reproduce your issue. With "Send an approval" action, the flow will fail. But I also had a test that I changed the Send approval email action to Send an email action, and filled the "To" field with Person/Group column dynamic content, the Flow actually will run successfully. I will report this issue to the pg and will update here if there is any further information.

Regards,

Mona

[AngelinaSpring]

Thank you so much - it looks like such a simple thing which should work without issue!

[v-monli-msft]

Hi @AngelinaSpring,

I was just discussing this issue with my colleague and it appears that he cannot reproduce this issue at all! So I tested again, and it seems that it is fixed for me now! I can receive the approval email in my Office365 outlook and the flow runs successfully. 

Although it is really weired, please try to recreate the flow and test. Also, make sure that you have choosed the "PersonorGroup.email" dynamic content. This is really important. 

Regards,

Mona

[AngelinaSpring]

Hi Mona

This is how my approval email is set up:

The Approval From? field is set up as a person/group.

Please let me know if you spot anything I have made a mistake with!

Angela

[v-monli-msft]

Hi @AngelinaSpring,

What do you fill in the Approval from column in SharePoint? Did you make sure that you have filled the user name from the pick list in SharePoint and the user has the proper email address in O365 admin center?

Regards,

Mona

[AngelinaSpring]

Hi Mona

Yes, I start typing a few letters of the name I want to select, wait for the full name to appear as an option, and then select it to make sure I'm selecting the correct person/email account.

Angela