Emails are coming from SharePoint Online (no-reply@sharepointonline.com) even if specifying the 'From' to Distribution Email group.

[Ashrestha]

DL = Distribution Group Email

I am using Send Https SharePoint Online trigger to send email to my users and I saw a change of behaviors on how the email is sent out now. 

In the past by using this trigger and specifying the 'From' to a DL group, Even thou the email was sent from  (no-reply@sharepointonline.com), the Title of the email use to come from that DL email group (See snapshot below) but now it says SharePoint Online. How can I change the behavior so that the Title of the email is shown as it came from that DL email group. 

Here is the before and after screen shot of the email that I use to send to the users.

Before: I had specify the 'From' type to Web Dev email and it came from web dev even if it was sent from SharePoint online. 

After: Now, even specifying the 'From' Type to web dev, it shows SharePoint online and its confusing to the users. 

My Power automate:

How can I fix it??

[ialbasheir-kbr]

we are sending emails using the HTTP Request to _api/SP.Utilities.Utility.SendEmail this used to have the sender as the SP site name. Now the sender is "Sharepoint Online" which is too generic. our users get emails from multiple sites but now they seem to come from one sender and sites lost their identity. Using shared Mailbox is not an option coz it can be replied to which is undesired. 

[VictorIvanidze]

Create a distribution list noreply_yourSPlistname@contoso.com with no members and send using this address.

All replies will disappear.

[joselaru]

Third party components, I mean not being able to use gmail or mailchimp.

Not being able to use the Send component (V2), our email service in the company is NOT Outlook.

That's why we used HTTP Request to _api/SP.Utilities.Utility.SendEmail, and it works ok, except for the sender change, now the sender is "Sharepoint Online", before it indicated the name of the site.

[VictorIvanidze]

A bit strange IMHO. You are using MS SharePoint but not MS Exchange online. Well, start to use MS email service now...

[RobertVT]

We're having this same issue with standard notifications and SharePoint workflow emails. This started about a week ago. All notifications are showing SharePoint Online as from and not the site name as FROM. Not sure what changed but this causing all kinds confusion in our organization. This is very frustrating. No response from our corporate O365 support tickets. Quite frankly really disturbed by the lack of response or fix to this issue. 

[NAJC]

Hi all, seems Microsoft have acknowledged this issue. It was an intentional change and they don't seem like they're going to do anything about it.  

[RobertVT]

Yep. You're right. We found out. The hard way. These types of things they do is why we're going in a different direction. Terrible communication and bad impacts. They just make decisions and don't consider the impact. We're moving all our automation processes to another service. 

[ialbasheir-kbr]

Thank you for the Update. How can someone subscribe to these updates? 

[ekarim2020]

Hi @ialbasheir-kbr 

One option is to get access to the Message Center (if your MS 365 admin approves!):
Message center - Microsoft 365 admin center

See the following Learn article: Message center in the Microsoft 365 admin center - Microsoft 365 admin | Microsoft Learn

So, if you are granted the Message Center Reader role, you will be able to read and share Message center posts without having any other admin privileges.

Ellis
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[tmiller888]

This didn't change for us until recently (mid April 2024).  Unfortunate to have all these kind of emails with a generic sender.