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erica_tefft
Regular Visitor

Flow run issues

Hi,

I have a flow that, for the most part, works great. I have noticed that sometimes when the trigger action is completed, the flow does not run, even though I do not get a "Failed" listing within my Run History. It's almost as if Flow isn't picking up the trigger action.

 

I am using the Survey123 connector, with Convert time zone, and Add Row (for Google Sheets). Occasionally, I see a record of the submitted survey within my Survey123 data, but flow is not triggered, and a record does not get added into my Google Sheet.

 

Also, I am using a public account and am wondering if anyone has more information on what "metering your flow runs" means when you run out of runs per month. Is this a hard shut off, or does Flow decide which to send and which not to send?

 

Thanks,

Erica

6 REPLIES 6
kmiley
Frequent Visitor

What Flow license do you have? Flow free will run every 15 minutes, so you may just need to wait a bit for the Flow to run after the trigger has happened.

 

Flow Free: 15 min checks

Flow Plan 1: 3 min checks

Flow Plan 2: 1 min checks

I am using Flow Free, however even after 15 minutes, the new row (in some cases) is still not being written to my Google Sheet. There seems to be no rhyme or reason to this from what I can see. Like I said, I'm not seeing any failures in my Run History.

Are you seeing anything at all in your Flow history section? If you are, could you post a screenshot?

Sure - here is a screen shot of the history on the main page. If I go to "See All" it's more of the same - no failures.

FlowHistory.PNG

If you click on any of those lines, it will take you to the run history for that run - you should be able to see what is going on by clicking the connectors (or just seeing if they are skipped, failed, etc).

 

Post screenshots if you have any questions.

v-lin-msft
Post Prodigy
Post Prodigy

Hello @erica_tefft,

 

Could you please provide the screenshot of the configuration of your flow and Google Sheet Action?

 

And whether the data records you provided in Survey123 are one or more?

 

You can check whether you have a normal network status when you submitted your survey response.

 

Best Regards,

Community Support Team _ Lin Tu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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