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Office 365 Outlook connector always gets "unauthorized" error

I have a Microsoft 365 family account. I am the owner/organizer of the family plan. I am trying to use Power Automate to connect to my Outlook 365 mail/calendar. When I go directly to outlook.live.com I see my email/calendars. However, when I use the same account/email to create a flow in Power Automate and use the Office 365 Outlook connector I always get this:

 

Test connection failed. Details: Unauthorized clientRequestId: F2CCC5D4-FF37-4C10-AFA8-3A2B15CA3538 serviceRequestId: 9fae2e83-e9f3-4e1f-90e0-2090b24b394a

 

even before the flow runs. However, when I using the 'Outlook.com' connector with the same credentials, the flow works and I can see mail/calendar data after the flow runs/completes.

 

why won't the 'Office 365 Outlook' connector authenticate while the 'Outlook.com' connector does, using the same credentials?

 

Power Automatic is supposed to be easy and accessible to non-professionals. However, I have 30 years experience implementing Windows/Web applications and I cannot get it to work. Help!

 

 

 

7 REPLIES 7
dgrissa
New Member

I am having this same problem. Did you ever find a solution?

Mario4
New Member

That makes three of us.

 

Makes not much sense to be logged in the application and not be able to connect to another MS application.

 

 

Count me in guys facing same issue..have anyone got solution?

check my comment below for solution 

no....never did

I took a look at the referenced article about MS Dynamics and firewall.

 

I don't understand what relevance the article has to my question. When I am on the Power automate web site, trying to put together a flow, I did not have access to firewalls/IP addresses/etc. Besides, Power Automatic is supposed to be geared towards non-professionals who cannot be expected to know how to configure firewalls, IP address ranges/Azure settings.

 

 

Mate Sorry I just checked I sent the wrong link...but the good news is I was able to solve this issue..instead of going to template go to the connector then go to Outlook.com (Not outlook 365) then connect your...you will have to keep your outlook open..same with other actions like one drive in this case open one drive in another tab ..this should resolve the issue...not sure why I am not able to connect through template but will resolve it soon and share across

saket_0-1603424310326.png

 

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