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On Premise data gateway issue

Hi Community,

 

I have already downloaded On premise data gateway also updated  (It is showing data gateway is online and ready to use) but in power automate cloud it is showing No Gateway installed.

 

That's why I can't able to use Filesystem connector.  can someone help here.

 

sahachiranjit32_0-1673527540232.png

 

9 REPLIES 9

Hi @sahachiranjit32 ,

 

2021-11-03_13-00-05.png

For more info, see: Solved: Re: The credentials for this connection do not hav... - Power Platform Community (microsoft.... and  Solved: Re: Connecting using file system - Power Platform Community (microsoft.com)

 


Ellis
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Hi @ekarim2020 ,

 

Problem is in File connector, it is showing no gateway found even if I had latest gateway installed, also rebooted my pc (Domain and username is correct) . I can able to connect my desktop flow using machine... but issue is coming from file connector gateway

sahachiranjit32_0-1673588445592.pngsahachiranjit32_1-1673588486489.png

 

Hi @sahachiranjit32 ,

 

Please login to the gateway app on your PC/laptop. The gateway should have been setup with your MS 365 tenant account:

 

Snag_9405bae.png

Snag_94161a5.png

 

Then check that the services are "ready" for Power Apps, Power Automate:

Snag_9420caa.png

 

Also, check your list of gateways from the Gateways menu:

 

Snag_94bdec3.png


Ellis
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If I have answered your question, please mark the post as ☑️ Solved.
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Hi,

 

Gateway is showing up and ready ... but in cloud it is showing ' no gateway found'.. I installed latest gateway and rebooted and restarted the service also

 

sahachiranjit32_0-1673613637352.png

sahachiranjit32_1-1673613720045.png

 

 

Run the Network Port tests to test if the gateway has access to all required ports:

 

Snag_a2d206a.png

Snag_a2d7408.png

 

The summary result of the test is either "Completed (Succeeded)" or "Completed (Failed, see last test results)". If the test succeeded, your gateway connected to all the required ports. If the test failed, your network environment might have blocked the required ports and servers.

Snag_a2dcdff.png


Ellis

Hi,

 

It is showing success..

 

sahachiranjit32_0-1673617576715.png

 

 Hi  @sahachiranjit32,

 

Can you check that the region for the gateway matches the region location for the Power Automate environment:

 Snag_a5794b3.png

 

 

environment-list-region.png

 

The region where the gateway is installed must map to your Power Automate region. Cross geographic boundaries aren't supported. Region mappings for Power Automate and gateways:  Regions overview for Power Automate - Power Automate | Microsoft Learn

  

Snag_a558192.png

 

Ellis

Hi @ekarim2020 ,

 

I went to Power Platform Admin Center, but there were no environment. In Power Automate I can see as Default Directory. can you please tell me what needs to do?

sahachiranjit32_1-1674107824580.png

 

 

sahachiranjit32_0-1674107658234.png

 

Hi @sahachiranjit32 

 

Due to lack of security permissions, please ask your Power Platform admin to list all the environments and their regions:  https://admin.powerplatform.microsoft.com/environments

 

environment-list-region.png

 


Ellis
____________________________________
If I have answered your question, please mark the post as ☑️ Solved.
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