Sending a reply to an email with options

[Anonymous]

I have a flow triggered when a new item is created in a Sharepoint List and immediately proceeds to send an email with options to a manager with the item's information for him to approve or reject. What I want to set up, is that when the manager clicks on the "Reject" option, he can write back a response to whoever created the SP item indicating why it was rejected.

As of now, the flow merely sends back an email to the item's creator informing them of the rejection, but it doesn't include the manager's comments.

I would appreciate any ideas and inputs.

[ScottShearer · Accepted solution]

@Anonymous 

You probably want to use an Approval action rather than a send email with options action.  The email that is sent with an approval action provides the ability to add comments.  You can then send an email to the person who created the SharePoint list item that includes the approval decision as well as the comments.

[v-yamao-msft]

Hi @Anonymous ,

As @ScottShearer  suggested, please consider using Approval actions, which will enable your manager to add comments to the request.

A document on modern approvals for your reference:

https://docs.microsoft.com/en-us/flow/sequential-modern-approvals

Further, here is one of the similar requests on Flow Ideas Forum on adding comments to Send email with options action, please feel free vote and comment the idea at here, hot ideas will be taken into consideration first in future releases:

https://powerusers.microsoft.com/t5/Flow-Ideas/Send-email-with-options-add-comments/idi-p/125901?advanced=false&collapse_discussion=true&filter=location&location=idea-board:FlowIdeas&q=send%20an%20email%20with%20options%20comment&search_type=thread

Best regards,

Mabel

[Anonymous]

Thank you @ScottShearer. Using an Approval action works fine; however, I forgot to mention that part of the information sent to the approver is in the form of attachments, and I can't seem to find any workaround for the Approval action to send the attachments to the approver as well as the SP List's item's information.

Would you happen to know any solution to add attachments in the Approval action?

[ScottShearer]

@Anonymous 

The Approval email details section can be customized using markdown.  Markdown does accommodate links.  You might consider inserting links to the attachments in the approval email - Link to attachment is available via Dynamic properties when looping through a list items attachments.

[jackfrostdesign]

Has the card/functionality for an Approval action no longer available?  I believe we can find it in a template, but not add it as a separate function to our own process.  Has it been renamed?   

We are simply trying to do the following…”Upon an approver receiving an approval/reject email we need the ability for the approver to record the reason for a rejection.  This reason for the rejection needs to be communicated to the originator of the request.”