Status:400 The specified user could not be found

[samsam]

Hi, 

I received an error of "Status:400 The specified user could not be found.", when it is in "Create Item" step.
That is a "Person / Group" field in SharePoint's List

No error comes up when the ComboBox's field has 1 record only.

However, when the ComboBox's field has 2 or more records, the error comes up

I tried below, and result are the same.
Choices('LG013-DataCenterVisitRequestLog'.'Request by Representative')
Office365Users.SearchUser({searchTerm:ComboBox2.SearchText})

Anybody can help?

Thanks in advance
Sam

[Krishna92]

@samsam 

I have tried testing the same from my end as well.

I think the problem here is that the People or Group column in share point takes only one value at a time.

If you pass two user values let's say abc@xyz.com and def@xyz.com it is considered as a whole and it tends to read the value as 

'abc@xyz.comdef@xyz.com' because of which it is unable to update.

You can check the same behavior in share point as well. Go the people or group column that you have in the list and try adding multiple users in the column manually, once you add a new user it will automatically over ride the old value.

I think this is the reason why you are getting the error

If this information helps you, please hit the like button and mark the solution as resolved, so that it will help other users in future.

[samsam]

@Krishna92 

(sorry, i'm not sure is it correct below....)

It was showing 2 contacts, and only 1 contact has been selected.

The ComboBox field had been disabled the multiple selection

So, it should be only one value in this field... 

[Krishna92]

@samsam 

Yes, I think now you can pass the email address of the user that you are selecting in your combo box to the flow and test.

Hope the CREATE ITEM action will now work perfectly fine with out any issues

If this information helps you, please hit the like button and mark the solution as resolved, so that it will help other users in future.

[samsam]

@Krishna92 

I have changed the CombxBox to use "Mail" only, and single layout. In the app, it shows 1 record only. 

But it still returns the same error message .... 

[v-alzhan-msft]

Hi @samsam ,

Could you please share a screenshot of the create item action in your flow?

Please make sure the value in the Person Claims column should as screenshot below:

The type of the value in the Person Claims column should as below:

i:0#.f|membership|UserEmail

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[samsam]

@v-alzhan-msft 

I tried the changes, don't know is it correct. 

And it returns fail

[samsam]

@v-alzhan-msft 

the original Flow was success if selected Selina Chan. 

But it was failed if selected Sam Choi. 

Would it be an issue as shown below

[v-alzhan-msft · Accepted solution]

Hi @samsam ,

As we could see in the flow run history, you should send the user email instead of the user name.

Please take a try to send the Sam Choi's mail.

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Krishna92]

@samsam 

Could you please try adding a OFFICE365USERS - GET USER DETAILS action in flow and check if you are able to retrieve the details related to the user.

Also I think form the body response that you have attached I think you are directly passing the user display name not the email address.

If you add the email address then the response as below in Body of the Create Item under the people or group column

If you add email address of the user only then the People or group function will work and in the body of the action card you will be able the see the email address that you have passed but not the user name.

ComboBox1.Selected.Mail --> Please add this to the power app response that you are sending to flow.

Also could you please confirm if the user is from the same organization or from a different organization.

The error seems that the flow is unable to detect the user.

Could you also try creating a new flow with a manual trigger and create item action and in that in the Request by represent column try manually adding the users email address and test if the flow is able to detect it or not.

I think the problem here with the format and it is expecting a email address and the value that is being passed is a name.

Hope this information helps

[samsam]

@v-alzhan-msft 

Thanks for the help~ when submit by using email address, it works perfectly 😀 

[Tom_Slosse]

Hey @samsam 

Does your SharePoint people column allows multiple values?

Kind regards

Tom

[samsam]

@Tom_Slosse  it is "No", disabled

[Tom_Slosse]

Hey @samsam 

Then you are only able to save one person in that field and not multiple.

So if you change that I think you will be able to save more than one person to that field with your flow

Kind regards

Tom

[Anonymous]

So I'm having the same issue, but SamSam's solution isn't working for me.  Here are the basic steps of my Flow: 

here's the error: The specified user could not be found.
clientRequestId: 35a02086-f0b5-47f1-9b58-9c07d106569d
serviceRequestId: 35a02086-f0b5-47f1-9b58-9c07d106569d  

Unlike with SamSam, the specified user is not, well, specified.  It's me by the way.

Here's the relevant steps:

I've tried with the various fields from the User profile: display name, principal name, email - all of which are completed in get profile step.  

Also verified it's not a permissions issue.

I feel like i've tried all the suggested solutions I've seen and I'm stymied.  Any ideas? @v-alzhan-msft (microsoft.com)

[Boppersnr]

@Anonymous Did you ever sort this out?

I'm having the same issue. tried all different fields (DisplayName, Email etc), none work. I get the same error.

The specified user john.clarke@xxxx.ie , could not be found.
clientRequestId: 81fdd2c1-2687-4f82-ae59-b42f80e1c889
serviceRequestId: 81fdd2c1-2687-4f82-ae59-b42f80e1c889

[Boppersnr]

ignore my earlier post. I got my issue resolved, it was the comma (,) after the user that needed to be removed for the user to be found.

[kw_amateuruser]

Hi,

I'm new to this and I'm having the same issue.  Can you guide on where to make the edit to the user email instead of user name?

Thank you in advance.