cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
jaina
Responsive Resident
Responsive Resident

When approving in outlook desktop approver redirects in MS Flow browser

Hi.

 

We've encountered some approvers who cannot submit approval response thru Outlook Desktop. 

 

When user click approve / reject, it will re-direct to Power Automate site. 

 

Please advise how to resolve this?  Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
manuelstgomes
Community Champion
Community Champion

Hi @jaina 

 

I would believe so. The approval process is an special "email" that is parsed by Outlook. If it's a new version it will "understand" that is an approval and you'll be able to do it within your mailbox. Older versions of outlook will deal with it as a link and that's why you're redirected to Power Automate.

 

I'm not sure about the versions but 2013 looks old enough that this might be the issue.

 

Cheers
Manuel
 
-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

View solution in original post

12 REPLIES 12
manuelstgomes
Community Champion
Community Champion

Hi

Was this working before or never worked?
It could be an old version of outlook. You can even do this in Microsoft Teams, so I'm finding it strange that it's opening the website.

Cheers
Manuel
-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

jaina
Responsive Resident
Responsive Resident

Hi @manuelstgomes , thanks for responding!

 

Actually,  it is working well to most of the approvers, but for some with Outlook 2013 encountered this.

jaina
Responsive Resident
Responsive Resident

Does this mean that the approval within email using MS flow of Power Automate is based on the user's Outlook license/version? 

manuelstgomes
Community Champion
Community Champion

Hi @jaina 

 

I would believe so. The approval process is an special "email" that is parsed by Outlook. If it's a new version it will "understand" that is an approval and you'll be able to do it within your mailbox. Older versions of outlook will deal with it as a link and that's why you're redirected to Power Automate.

 

I'm not sure about the versions but 2013 looks old enough that this might be the issue.

 

Cheers
Manuel
 
-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
jaina
Responsive Resident
Responsive Resident

do you have Microsoft documentation about this?  thanks

CFernandes
Most Valuable Professional
Most Valuable Professional

Hey @jaina 

 

Please have a look at  - https://support.microsoft.com/en-us/topic/issues-with-flow-approval-emails-in-outlook-desktop-and-we...

 

From the article - 

 

For users that are not on the required version of Outlook, or are using another mail client like Mail.app for iOS/Mac OS X, etc., users will receive an HTML email with links to take the user to the Flow portal to respond to approvals.

 

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

I do have newer version of the outlook but still I cannot approve from email and also I am missing the optional comment section in that approval email. This started happening recently.

LynetteJ68
Regular Visitor

I'm seeing the same issue after updating to the latest version of Office today.  It was working properly prior to this (my previous version was from April 2021). It still works properly when using Outlook web/PWA.  Why on earth would MS change this functionality??

Does anyone have an update to this? I am using the latest version of Outlook, fully updated, but still approvals button redirects to the browser. Previously using this same form/flow I could approve direct from Outlook. Don't know what has changed? 

uklinde
Advocate I
Advocate I

This issue hits selected users of my company as well. They occasionally receive single approval messages in a slightly changed style with the main difference that all action buttons are pointing to the Power platform's Approvals page. This applies to the same Flows that are sending the correct messages most of the times. Current tool version is Outlook Desktop v2208. Would be good to have an explanation for that confusing behaviour...

Same issue here! However, I am facing it via Outlook online (from the browser), and it redirects to PA. Did anyone raise a ticket to Microsoft regarding this?

1sand0s
Regular Visitor

I am seeing this on occasion during my testing of pa approvals. But I can then click away from the email, then go back to it and then it renders properly..... I cant figure out any consistency as to why it happens. Using the latest outlook.

 

This is super frustrating, without a consistent experience we cant roll this out at scale

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24  17 @Anil_g  7 @ManishSolanki  13 @eetuRobo  5 @David_MA  10 @VishnuReddy1997  5 @SpongYe  9JhonatanOB19932 (tie) @Nived_Nambiar  8 @maltie  2 (tie)   @PA-Noob  2 (tie)   @LukeMcG  2 (tie)   @tgut03  2 (tie)       Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate  @Deenuji  12@ManishSolanki 19 @Anil_g  10 @NathanAlvares24  17 @VishnuReddy1997  6 @Expiscornovus  10 @Tjan  5 @Nived_Nambiar  10 @eetuRobo  3 @SudeepGhatakNZ 8     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22   Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 4:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji11FLMike31Sayan11ManishSolanki16VishnuReddy199710creativeopinion14Akshansh-Sharma3SudeepGhatakNZ7claudiovc2CFernandes5 misc2Nived_Nambiar5 Usernametwice232rzaneti5 eetuRobo2   Anil_g2   SharonS2  

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Users online (854)