ms flow to send a sharepoint list comment (IT TIcket) after it been closed or resolve

[Winterkid]

hi all,

thank you for taking your time to look at this post.

I have a Sharepoint list that is containing our company IT Tickets.
in the it tickets, there is ID,Title,assign to, due date, created by, create on behalf of (user), comments etc etc.

i have a msflow that i am using to send me an email whenever a ticket have been closed or resolve.
i have setup in this way.

but when i recieved the email it doesn't contain any comments.

How do i get the comments get together with the email send?

Thank you

[ekarim2020]

Can you add a Compose operation after the trigger. The Compose should have the input as Comments.

It will be interesting to see the content of Comments after you re-run the flow. We can then figure out what is going on.

Ellis

[Winterkid]

Dear Ekarim2020,
this is what i done with compose.

not sure if i done it right.

but email still dont have any comment.

[ekarim2020]

We now need to see what the contents of the compose action is.

From My flows, select your flow:

Look at the 28-day run history of your flow. Click the most recent run date:

Your flow run history, step-by-step, will now be displayed. Click on the compose action. In the example below I clicked Compose 2:

The inputs and outputs of the compose action will be displayed.

Please provide a clear screen shot your compose action's Inputs and Outputs.

Ellis

[Winterkid]

Dear Ekarim2020,

here is the content

for the condition to send out email it either issue status value "Resolved" or "Closed" it will send out either email that is "Resolved" or Closed" email. 

[ekarim2020]

So there is text in the comments, as captured by the compose action.

I also see an issue with the Condition actions for your ticket resolution.

There are two conditions running in parallel but these conditions are not being evaluated correctly. This will result in the wrong outcome being performed. For example, If Issue Status = Closed, this would generate two emails from branch 1 and 2:

Modify your condition or use the Switch action, for example:

Can you please provide an image of your flow again, but at a higher quality as I'm not able to zoom in to read the text of the flows. We can then look further at the conditions, check the apply to each usage for sending emails, and the comments.

Ellis

[Winterkid]

Dear Ekarim,

there comment that is my input.
in between - & -- should be the comments from the IT Ticket List.

Here is the Comment 
-

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