Form does not show in PowerApps Portal

[nguhoa]

I have an PowerApps Portal with some forms a month ago. Everything works fine.

Today when I created new PowerApps Portal and try to use the existing Form (updated to new Portal) and a fresh new form to insert data to the entity.

But both forms do not show at all in the Portal (only see blank page).

If I setup this form for "Create new record" in the entity list, I an see this form when try to create record for entity list.

Is there something wrong with PowerApps Portal's Form recently? or is there anything that I can try to make this work?

[OliverRodrigues]

Hi, can you add a few snapshots of both your configuration and your portal?

[ragavanrajan]

Hi @nguhoa ,

Could you please try to upgrade the portal. You might have seen the message on the title bar stating that "New version is available". We had the same issue on production after upgrading everything is back to normal. 

As Oliver mentioned, Screenshots are helpful. 

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[nguhoa]

Thanks Oliver and ragavanrajan.

I upgraded the portal but I still see the same issue. Can you please let me know if I miss any here?

Here is picture of upgrading:

Here is the picture of how we config the Form:

Then open the site and it is just empty page as:

[OliverRodrigues]

I tried the same steps here and it worked fine, so it's (probably) not an issue with the Portals Studio.

to better help you, I will ask you to go a bit old school now.. instead of going to the Portals Studio, can you navigate to make.powerapps.com --> apps --> Portal Management

this will open a Model-Driven App / D365 style app with the Portals configuration

Can you navigate/take snapshots of:

• Web Page
• Also within your Web Page, there is a "localized content" web page, we also need a snapshot of that

Overall here I think the issue might be to your page configuration or which Page Template it's referring to.. depending on what's there I will probably ask you to set the "Full Page" as Page Template

[nguhoa]

Thanks Oliver.

I tried to change to FullPage but I still see the same issue.

Here are screenshot:

1. Web page

2. The page that I have issue

3. Changed to "Full Page", still fail the same

4. Form does not show

Please let me know what I should try to change.

[OliverRodrigues]

Can you navigate to the Localized Content Web page and make sure you have the Basic Form selected there:

have you also cleared the cache? you can do that via Portals Studio --> Sync Configuration

[ragavanrajan]

Hi @nguhoa , 

 As Oliver mentioned, it works fine for me too. Please select the basic form and clear the cache by going into the following URL 

Going to your portal service page: https://<your_portal>.powerappsportals.com/_services/about

Note: you should have environment admin or above privileges to perform the clear cache operation.

Hope it helps. 

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[nguhoa]

Thanks Oliver and ragavanrajan.

I cleared the cache but still form does not appear.

Here is the screenshot of localized content:

[OliverRodrigues · Accepted solution]

Actually that's the snapshot for the main / root web page, the Localized Content is located on the subgrid:

can you check the configuration on that page

just so you know, whenever we create a Web Page, Power Apps Portals automatically creates a 2nd web page (content), and this is the record who really dictates any content / JS / Forms / CSS / etc of the page.. the parent one is more to hold a few structural elements and partial URL

this is useful when you have a multi-lingual Portals, and then you can define a Web page for each language