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xiuqinglim20
Frequent Visitor

Send Email through Outlook: Help with email account name

Hi there,

 

On my main laptop, I am using the Send email message through Outlook action and it is working well with Account field just being my email address

 

However, I would like to set it up on a separate laptop which is also using my email address. I noticed that the Account Information on the Outlook in this separate laptop is no longer my email address and instead is this: 

xiuqinglim20_0-1695353361791.png

 

What do I indicate in the Account field? 

xiuqinglim20_1-1695353528036.png

 

I have tried 'Microsoft Exchange' and also my email address in the Account field but I keep getting Error: Failed to find Outlook account

 

What do i indicate in the Account field? 🙏

 

1 ACCEPTED SOLUTION

Accepted Solutions
OkanAT
Super User
Super User

Right click the account/mailbox you want to retrieve emails from > Data file properties

OkanAT_0-1695377255275.png

 

Then copy this name and use that as the name for your action.

OkanAT_1-1695377325856.png

 

 

View solution in original post

3 REPLIES 3
Agnius
Most Valuable Professional
Most Valuable Professional

It actually expects that you provide the Outlook Data File name. In most cases it is the same as your email address. But in some, I guess, it can be different.

See here on how to find it: https://support.microsoft.com/en-au/office/introduction-to-outlook-data-files-pst-and-ost-222eaf92-a....

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xiuqinglim20
Frequent Visitor

Hi there, 

 

Thanks for replying! 

xiuqinglim20_0-1695362286698.png

 

I checked the Data File Name and it is just 'Microsoft Exchange' though which I have already tried

OkanAT
Super User
Super User

Right click the account/mailbox you want to retrieve emails from > Data file properties

OkanAT_0-1695377255275.png

 

Then copy this name and use that as the name for your action.

OkanAT_1-1695377325856.png

 

 

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