Hello,
I have two flows similar to the one suggested here: https://powerusers.microsoft.com/t5/Using-Flows/Email-Response-RE-and-update-Sharepoint-List-Item/td...
I use my SharePoint list as a Ticketing system.
- The first flow is linked to a shared email box, the trigger being 'When a new email arrives in a shared mailbox'
The condition is based on the length and filter on the "Conversation ID". The conversation ID is stored in the title box. - The second flow is linked to my personal mailbox, the trigger being 'When an email is flagged (V3)'
The condition is based on the length and filter on the "Conversation ID". The conversation ID is stored in the title box.
The email is attached to SharePoint items so that email can be replied to.
The ideal scenario is as follows:
- Email arrives in the shared mailbox. Item is created with the email in the attachment. Conversation ID is stored.
- Item is assigned
- The email from the attachment is downloaded, replied to, and flagged in the "personal" inbox.
- The item is updated based on the conversation ID.
However, this does not work. A new conversation ID is generated when the email is replied to and flagged in the individual inbox.
Strangely enough, the conversation ID's do not correspond to those I can see using the VBA.
This is my test email sent to the shared email box with the Conversation ID:
This is the Conversation ID generated after the flow has run :
Then I replied to that email, the Conversation ID obtained via VBA is the same:
The Conversation ID generated after I flagged my reply is different, though.
Does anybody know if this is normal behavior and if so, how to link the two?
Is there always any common string when these are populated?
Thanks a lot!
Helpful resources
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