Send Email initiator complete task in Planner

[Anonymous]

Hello

Everything is fine, automate works, but

1. I have an automation plan set up
- If a letter gets to the mailbox, a task is created in Planner. Everything works here

2. After the task is completed in Planner, I want the person who sent the letter (initiator) to receive a notification about the completed task by his letter with the solution attached

How can this be done?

[v-litu-msft]

Hi @Anonymous,

Firstly, you should store the Email sender into the planer task description.

Once the task completed, get the task description, and extract the sender email address, then send the email.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi

Yes, I understand that I need to save the address, but how do I do it?

The screenshots show my flow for creating a task
- A letter comes to the box
- A task is created in Planner
- Timeout
- The body of the letter is added
- The sender is added

When the task is created
- A message is sent to the creator of the message
- Attached application response

[v-litu-msft · Accepted solution]

Hi @Anonymous,

Use the split() function could extract it:

split(outputs('Get_task_details')?['body/description'],':')[1]

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

@v-litu-msft

Can you still help me please

I created a rule according to your example, everything works
I would also like that there was an opportunity to put in the body of the letter with the answer.

Body:

Application completed by: user id / name

Comments: (Decision on the application)

How can this be done?

Thank you very much!

[v-litu-msft]

Hi @Anonymous,

Do you mean you want to put the previous Email body into the Send an Email action?

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @v-litu-msft

I may be misunderstanding how this can be implemented

How I imagine it:
1. Sales sends a letter to a public mailbox
2. The letter turns into a task in Planner
3. In parallel, the notification falls to Operations
4. Someone comes in and assigns a task to himself or to another employee of Operations
5. Work on the application in the planner
6. When the task goes to Completed, the author receives a notification with the result

Can such a scheme be implemented?

[v-litu-msft]

Hi @Anonymous,

Yes, if not to send the original Email body to the author. It is what I do in my previous reply.

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.