Hello All!
I wanted to bring this up since I have been battling this flow for the past several days. Its time to revamp this and I am very new to this and teaching myself how to use PW. The things I learn about building flows are from you and trail and error!
I built a intercompany help desk system using D365 and MS Forms, a user (either inside or outside the company) will go to the form and fill it out. Once they submit the form, I am trying to have my flow take that form response and search CRM for a matching email. Just check and see if they user exist or not. (Many months back one of you helped me with that part!) If the system cant find that matching email then I want it to create a contact and research so I can grab the guid id of that contact. I need the id of the contacts in order to create the case. (That was more help from you all! I never knew about the ids attached to records in CRM) I did some testing before adding the second search it worked just as I would expect. It will create the contact if there is no match and will create the case if there is a match. However as soon as there is no match and it needs to create a contact, I add the second search in the flow to grab the ids and it will not find it. As soon as the flow fails, I check CRM and the contact is there but I dont know why it wont pull it.
I dont know if this is timing thing or a refresh thing but some help would be appreciated on this. I feel like this is my last speed bump and once I have this then my flow will be perfect! Maybe I am doing something wrong or missing a step but I just need some help from my friends in this community!
Accepted Solutions
You mentioned you are searching emails on contact so I would use the Filter Query
Under the IF condition you can use the below expression to check the record count
You mentioned you are searching emails on contact so I would use the Filter Query
Under the IF condition you can use the below expression to check the record count
Helpful resources
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We are excited to announce the Summer of Solutions Challenge! This challenge is kicking off on Monday, June 17th and will run for (4) weeks. The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities. Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”) - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024 Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods. You must enter into each weekly Entry Period separately. How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different. Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers. At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing. Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner. A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random. Individuals will be contacted before the announcement with the opportunity to claim or deny the prize. Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners. Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event. ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE** Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24 17 @Anil_g 7 @ManishSolanki 13 @eetuRobo 5 @David_MA 10 @VishnuReddy1997 5 @SpongYe 9JhonatanOB19932 (tie) @Nived_Nambiar 8 @maltie 2 (tie) @PA-Noob 2 (tie) @LukeMcG 2 (tie) @tgut03 2 (tie) Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate @Deenuji 12@ManishSolanki 19 @Anil_g 10 @NathanAlvares24 17 @VishnuReddy1997 6 @Expiscornovus 10 @Tjan 5 @Nived_Nambiar 10 @eetuRobo 3 @SudeepGhatakNZ 8 Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22 Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 4:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji11FLMike31Sayan11ManishSolanki16VishnuReddy199710creativeopinion14Akshansh-Sharma3SudeepGhatakNZ7claudiovc2CFernandes5 misc2Nived_Nambiar5 Usernametwice232rzaneti5 eetuRobo2 Anil_g2 SharonS2
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