cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
britishbulldog1
Frequent Visitor

"When a new email arrives" not triggering/unreliable

I have been playing with Power Automate for the last week and seem to be having a bizarre issue. My flow itself is sound, however the trigger seems to be very intermittent. 

 

I am using the "When a new email arrives (V3)" trigger with no requirements as shown in the screenshot below. However, what I'm finding is when the email arrives in the Inbox - it's not always triggering the flow. It either doesn't trigger or doesn't trigger for about 10 minutes. I am well within the quota and am an E3 customer.

i3N1KAD

 

 

 

 

 

 

 

 

 

 

 

 

 

This is more prominent behaviour on emails that are received as 'Send of Behalf' from another user, but this shouldn't have an impact (correct me if I'm wrong). I am loving the Flows experience but this is really putting a dampener on it for me as I'm not finding it too reliable. I have seen forum posts from a couple of years ago with the same issue but no resolution.

 

My organisation is using Office 365 in a hybrid configuration (mailbox being utilized has been migrated) if that makes any difference at all.

 

Any ideas on how I can resolve this issue, or any general help/pointers would be much appreciated!

9 REPLIES 9
v-litu-msft
Community Support
Community Support

Hi @britishbulldog1,

 

I have tested on my side but not find the same issue, the "When a new email arrived (V3)" could be triggered in a few minutes.

 

Could you please have a test that using the "When a new email arrived" action of Outlook.com connector, it will be more stable:

Annotation 2019-12-03 140853.png

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @v-litu-msft,

How many times did you test this? The connector is working inconsistently. There have been multiple posts about this in the last day or so.

https://powerusers.microsoft.com/t5/General-Power-Automate/When-a-new-email-arrives-V3-not-triggerin...

I can’t say it’s looking like a coincidence and hope MS fix it soon. Is there a reason behind the Outlook.com connector being more stable?

Hi @britishbulldog1,

 

Do you still have the problem today?

I tested it 30 times yesterday, and every email would trigger the Flow.

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi @v-litu-msft,

 

It seems to be performing much better today, no changes have been made to the flow.

I really want to start using the Flow but I don't know if I can trust the trigger to be reliable. 

 

Were there any reported outages? As mentioned earlier, there were a few blog posts about the trigger concerned.

Hi,

 

I'm experiencing the same issue outlined in this post. I have tested flows in two different tenants. The problem is not just with this trigger but other triggers as well like when an item is created, when an item is created/modified. Flows do not trigger at all or trigger after a long wait. Is there any issue with the service? 

 

Thanks,

SV

Can confirm reliability issues still exist with the '...email arrives (V3)' outlook trigger. Had a flow triggering okay for a week, then it misses 5 emails, triggers on the 6th and has missed all since. No errors, just not triggering at all.

 

Have tried deleting and reinserting the trigger, refreshing connectors etc.

 

For any business case automating the processing of emails this is an unacceptable level of unreliability.

There is a known limitation of Office 365 Outlook connector.

 

Possible solution:

Try filling all filter conditions such as To, From, Cc, Subject...which improved in my scenario. 

 

From Microsoft documentation: 

The When a new email arrives, When a new email arrives (V3) triggers fire on received emails almost immediately in most cases, but there could be rare occurrences when trigger's delay to fire on new email takes up to one hour.

The When a new email arrives (V3), When a new email arrives in a shared mailbox (V2) and When a new email mentioning me arrives (V2) triggers are based on the date and time an email was received. Moving an email to another folder does not change received date property value so the triggers will skip any email that was received prior to the latest successful run.

 

Upvote if you found this useful. 

@kushanperera Is this limitation that it won't trigger on emails prior to the last successful run still an issue with the When a new email arrives (V3) trigger?

 

This means that all emails received while power automate takes its time will be skipped. I'm having trouble where random emails are being missed as well. 

I have similar issue with this britishbulldog1, I tried When new email arrives (V2) and (V3). Seems that V2 is for personal microsoft accounts, coz I could connect my work account with it, so that I could only use V3.

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24  17 @Anil_g  7 @ManishSolanki  13 @eetuRobo  5 @David_MA  10 @VishnuReddy1997  5 @SpongYe  9JhonatanOB19932 (tie) @Nived_Nambiar  8 @maltie  2 (tie)   @PA-Noob  2 (tie)   @LukeMcG  2 (tie)   @tgut03  2 (tie)       Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate  @Deenuji  12@ManishSolanki 19 @Anil_g  10 @NathanAlvares24  17 @VishnuReddy1997  6 @Expiscornovus  10 @Tjan  5 @Nived_Nambiar  10 @eetuRobo  3 @SudeepGhatakNZ 8     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22   Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 4:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji11FLMike31Sayan11ManishSolanki16VishnuReddy199710creativeopinion14Akshansh-Sharma3SudeepGhatakNZ7claudiovc2CFernandes5 misc2Nived_Nambiar5 Usernametwice232rzaneti5 eetuRobo2   Anil_g2   SharonS2  

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages