Power Automate Approval Issue

[Ramees_t]

Hi, 
I've created a Leave Request app. I'm trying to create a flow on a powerapps botton click. The flow should send an approval Email to the manager where he/she should be able to Accept/Reject it with a comment. Then the response is sent to the Leave requester via email with the manager response and a Sharepoint List 2 columns are updated with the approval response and comment.
Now the issues i'm facing are,
1. I'm not getting the inputbox for managers comment in the email.
2. While the manager Accepts/Rejects in the mail gets an error "The approval has been reassigned".

I've attached few screenshots, the error i get, the flow structure and the mail received.

Thanks in advance.

 

[Pstork1]

I noticed that you are using Start an Approval instead of Create and Wait for an Approval.  Start an Approval is only half of an Asynchronous process.  If you use that action then you need a matching Wait for an Approval to retrieve the response.  Create and Wait for a Approval is the Synchronous version and has both halves in one action.  That may not be what is causing your issue, but that's where I would start.

Also, your condition should use 'Outcome' rather than 'Response'.  The 'Responses' dynamic content is a collection.  The fact that you are seeing 'Response' at this level also probably means that you are using an older version of the Approval action that is deprecated.  That may also explain why you are using Start and Approval rather than Create and Wait for an Approval.  Please update it to the current action. I'm assuming you started this with a template. That template is old.

[v-alzhan-msft]

Hi @Ramees_t ,

Please take a try with @Pstork1 's suggestion so your problem could be solved.

1. Use the "Start and wait for an approval" action for the approval.

2. Choose the "Outcome" dynamic content from the "Start and wait for an approval" action in the Condition.

Feel free to ask here if you have any problem.

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Ramees_t]

@Pstork1 @v-alzhan-msft  
Thank you for your corrections.
I've made the mentioned changes, but it looks like the 2 issues i mentioned remains. Any suggestions?

[v-alzhan-msft]

Hi @Ramees_t ,

Could you please share a screenshot of the run history of the flow?

If you want to send the email with the comment, you should create the flow my screenshot below:

And you should choose the Approve or Reject, instead of the Reassign.

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Ramees_t]

Hi @v-alzhan-msft,
The 1st issue is i don't get the comment option in the Mail(not sure if i've to turn on or change anything in the settings). 
The mail has only 2 options (i.e, Approve, Reject), so i clicked on Approve option and it redirects me to the web where i receive "The approval has been reassigned" error message.
I've changed the order of Apply to each 2 where, if approved update the SP list then send the approval success Mail.

I appreciate for the time and concern. 

I don't get the option for comments in the Mail.I tried to test run one of file previous flow.

[Pstork1]

Is the approver an internal user?  Someone in your Office 365 tenant Azure AD?  Or an external user?  Also, what email client are you using?  External users and non-Outlook email clients can have issues with the actionable cards sent by the Approval process.  But there are no extra settings to get the comment block.  I've also seen situations where you have to pick either Approve or Respond before you will see the comments section. Again, that is based on the email client.

[Ramees_t]

@Pstork1,
Yes, All emails are on Office 365 tenant.

[Pstork1]

What email client are they using?  And does the comments box show up after you click Accept or Reject?

[v-alzhan-msft]

Hi @Ramees_t ,

Please take a try make the response in the Flow approval center to see if the comment field appears.

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Ramees_t]

@Pstork1,

We're using outlook app from the store. 
The button on clicked redirects to the flow web where the error message is shown. No Comment box is appeared.
@v-alzhan-msft,
Yes, the flow is successful when we tried it through the app both on web and on mobile phone. There we're able to provide the Approver's comment and works as expected. 

It is on the Outlook Mail where we're facing the issues.

[v-alzhan-msft · Accepted solution]

Hi @Ramees_t ,

Some issue may appear when use approve in the outlook so I suggest that you could make the response in the approval center if you want to add the comments.

Best Regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.